FREQUENTLY ASKED QUESTIONS

Tickets & Registration

Which pass type is right for me?

There are three different pass types for the 2019 HubWeek Fall Festival — here’s how to choose the right three-day pass for you:

EXPLORER PASS — for those who want to sample HubWeek: Interested in networking and enjoying the fun experiences the Festival has to offer? Then the Explorer pass is right for you. You’ll get access to art, music, food, and immersive experiences, plus some select community programming.

ADVENTURER PASS — for those who want to fully experience HubWeek: Experience everything HubWeek has to offer, be inspired, and connect with industry leaders. Access all speakers, sessions, experiences, art, and venues — including the HubWeek Clubhouse which will be fully stocked with coffee, snacks, SWAG bags, and popup experiences, plus moments to connect with peers and innovators.

SEEKER PASS — for those who want all that HubWeek has to offer: Upgrade your experience with extra perks and special events. Access all speakers, sessions, experiences, art, venues, and moments to connect with other attendees. Plus, get tons of perks and specially curated experiences and early-access to session registration.

Check out a more detailed breakdown of our pass types here.

How do I register for a pass?

Head over to hubweek.org/register to purchase your ticket to the 2019 Fall Festival.

How do I edit an existing registration?

CANCELLING A PASS: We would love to see you in October, but if you’re unable to make it to the Festival, we encourage you to find a friend who is interested in attending and we can help you transfer your ticket. All ticket sales are final and we do not offer refunds; if you are interested in transferring your registration to another individual, please reach out to joinus@hubweek.org.

TRANSFERRING A PASS: Email us at joinus@hubweek.org and we'll help you out!

UPGRADING A PASS: If you already bought a pass and realized you want to upgrade to a different ticket type, email us at joinus@hubweek.org and we can help you out.

Do I need to print out my Festival ticket?

No need to print your ticket — when you arrive on-site simply head over to badge pickup and we’ll check you in and give you credentials for accessing the Festival venues.

How do I apply for a ticket discount by using a promo code?

It’s easy! Head to hubweek.org/register and type or paste your promo code in the bottom right corner of the registration window.

I have a group interested in purchasing tickets — do you offer group sales?

We offer group ticketing to groups of 10 or more people. Simply send an email to joinus@hubweek.org with how many people are in your group and we’ll be in touch with more info.

Agenda & Session Selection

How do I reserve sessions for the Fall Festival?

You can reserve sessions using our website by following the instructions below. You can also reserve sessions through the HubWeek mobile app, available for download on iTunes and Google Play.

1. Go to the agenda and log in
Visit hubweek.org/agenda to get started. You’ll need to log in, if you haven't already, before you can reserve. Click "My Registered Sessions" at the top right of the agenda, and you'll be prompted to log in with the email address you used for registration.

2. Confirm your email
Go to your inbox and open the "Confirm your email address" message from us. Click the button in the email, or copy the link into your browser.

Troubleshooting tip: If you still aren't logged in after confirming your email, your device settings may be blocking cookies. We need cookies in order to verify you and log you in. Try using a different device or network, or use the mobile app (available on iTunes and Google Play).

3. Select your sessions
Once you're logged in, click the seat icon next to a session in order to reserve it. You’re in! If you change your mind, simply click the icon again to remove it from your agenda.

You'll only see seat icons for sessions that your pass allows you to attend. If you have questions about what sessions you are able to attend with your pass type, head here or email us at joinus@hubweek.org.

If you see a crossed out seat icon, it means a session isn't available for you to reserve. This is usually because you have a conflicting session in that time slot that you need to unreserve first. Sometimes, it’s because the session is fully reserved — if that’s the case, you can wait in the standby line onsite for sessions you really want to see.

How do I view my personal agenda?

Click the "My Registered Sessions" tab at the top of the agenda to view all the sessions you've reserved. You can also see them all in the HubWeek mobile app, available for download through iTunes and Google Play.

The Festival Site

What's the best way to get to the Festival site?

This year’s Festival is taking place in the Seaport — we encourage you to take public transportation, walk/bike, or rideshare to our event.

WALKING: The Festival site is walking distance from lots of transportation hubs:
South Station (red line and commuter rail): 14 minute walk
Aquarium (blue line): 16 minute walk
State Street (orange line): 17 minute walk
Downtown Crossing (red line and orange line): 20 minute walk

PUBLIC TRANSPORTATION: The Seaport is directly accessible via the MBTA Silver Line from South Station — take the SL1 or SL3 to Courthouse station — and other MBTA bus routes, including: Route 4, Route 7, Route 9, Route 11, Route 47, Route 448, Route 449 and Route 459. You can plan your trip here.

BIKING: There are bike racks throughout the Seaport and two Blue Bike stations close by: Seaport Hotel on 126 Congress Street and Fan Pier near the Fan Pier Marina behind One Marina Park Drive.

CAR: There are a number of parking garages in the area, including:
Pilgrim Parking – One Marina Park Drive Garage
One Marina Park Drive
Boston, MA 02210

LAZ Parking – Watermark Seaport
85 Seaport Boulevard
Boston, MA 02210

One Seaport Parking Garage
75 Sleeper Street
Boston, MA 02210

Seaport Place Parking Garage
1 Seaport Ln
Boston, MA 02210

Public Parking Garage
21 Liberty Drive
Boston, MA 02210

Yotel Boston Valet Kiosk
65 Seaport Blvd
Boston, MA 02210

Getting Involved

I would like to volunteer, how can I help during the festival? 

We will be releasing information on volunteer opportunities within the next few weeks, so stay tuned to our website for more information or reach out to joinus@hubweek.org to inquire.

Can I apply to speak at this year’s festival?

We’re fortunate to have received an abundance of compelling submissions through our Call for Submissions to this year’s festival and applications are closed. We hope to hear from you next year!

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